E BOOK BUSINESS PROCESS IMPROVEMENT THE BREAKTHROUGH' STRATEGY FOR TOTAL QUALITY, PRODUCTIVITY, AND COMPETITIVENESS 1991

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Library of Congress Cataloging-in-Publication Data
Harrington, H. J. (H. James)
. Business process improvement: the breakthrough strategy for total
quality, productivity, and competitiveness / H. J. Harrington.
p. em.
Includes bibliographical references and index.
ISBN 0-07-026768-5
I. Quality control. 2. Production management~Qualitycontrol.
I. Title
TS156.H338 1991
658.5'62---<1c20 90-28544
CIP
I!n. This book is printed on recycled, acid-free paper containing a minimum of 50% recycled de\:;
inked fiber.
Copyright © 1991 by McGraw-Hill, Inc. All rights reserved. Printed in the'
United States of America. Except as permitted under the United States
Copyright Act of 1976, no part of this publication may be reproduced or
distributed in any form or by any means, or stored in a data base or
retrieval system, without the prior written permission of the publisher.
17 18 19 20 DOCIDOC 0 9 8 7 6 5 4 3 2 1 0
ISBN 0-07-026768-5
The sponsoring editor for thi, book was James H. Bessent, Jr., the editing
supervisor was Olive H. Collen, and the production supervisor wa5 Suzanne W.
BabeuJ. It was set in Baskerville bl McGraw-Hili's Professional Publi'hing
composition unit.
Printed and bound by R. R. Donnelley & 50TlS Company.